RETURNS & EXCHANGES
We offer a 30-day guarantee on all of our products. If you didn’t love an Ember product for any reason, please email us at firstname.lastname@example.org. We are happy to issue an exchange or refund for products returned within 30 days. We are unable to refund shipping charges.
How do I start a return?
Email us at email@example.com and we’ll take care of the rest.
We are unable to accept returns for products sold as part of a bundle unless the bundle is returned complete. If you would like to keep the other items in a bundle, we would be happy to exchange them for an item of equal or lesser value.
- We will not pay for any shipping or duties on returned items.
- If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Gift cards are not eligible for return.
- Any item not in its original condition, with damaged or missing parts for reasons not due to our error will not be eligible for return.
- We do not accept returns or exchanges on sale items.