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IN-STORE PICKUP

In-Store pickup for online orders: 

Add your desired items to your cart and proceed to checkout. Add your shipping details even though you are picking up your items. Under Shipment Method Carriers, select Ember Queen St. West as your pickup location. Please note: the pickup location may not appear if an item is unavailable or the service is unavailable for your country. 


How will I know the order is ready? 

Shortly after placing your order, you'll receive an order confirmation email that details your items, pick-up information, and payment method. However, this does not mean your order is ready to be picked up.

You'll receive a separate pickup notification email when your order is ready. Please wait for this notification before heading to the store to ensure your items are ready to be picked up.


What should I bring with me when I pick up my Order? 

Just show us your pickup confirmation email on your mobile device and you’re good to go! 


What happens if the items I am looking for are not available for in-store pickup?

If we are unable to fulfill your items, you will receive an email notification informing you of the change in the order.